Frequently Asked Questions & Answers on Topping up Garena Free Fire (FF)

What Are Garena Free Fire Diamonds?

Free Fire Diamonds are the in-game virtual currency that allows a player on Free Fire to purchase in-store items such as characters, weapon updgrades, game outfits (skins), pets, (vehicle) skins and other items in-game store to accelerate your game experience and to increase your chances of survival.

What Are Free Fire Diamonds Used for?

Free Fire Diamonds can be used to purchase a variety of in-game items to enhance your gaming experience and provide a unique look to the player’s character. Additionally, with Free Fire Diamonds used, Free Fire players can take part in in-game envents, such as Luck Royale and Diamond Spin, to obtain a range of unique character skins, weapons skins, weapon upgrades, and iconic characters like Misha, Nikita, Kelly, and Kapella. Furthermore, Free Fire Diamonds can allow players to quickly acquire new items or advance in the game without having to spend a lot of time earning in-game currency through gameplay. 

How to Top up Garena Free Fire on JollyMax?

1. Navigate to a game top-up page of Mobile Legends: Bang Bang, e.g. www.JollyMax.com.
2. Select a top-up tiem and payment method supported.
3. Enter a player’s Free Fire Player ID in Garena Free Fire.
4. Enter your email to receive a receipt.
5. Click buy now to make the payment.
6. Free Fire Diamonds will be instantly delivered to your Free Fire account.

How to Find Player ID in Garena Free Fire?

1. Login the game via your account.
2. Click on your avatar in the top-left corner.
3. Your Free Fire Player ID will be displayed.

How to Check Game Account Balance of Garena Free Fire?

Login  Garena Free Fire by your account and click on the diamond button on the top left side of the screen. If you encounter any delays in viewing your updated balance, you can exit the game and log back in. Upon re-entering the game, your top-up balance will show the new Free Fire Diamonds you’ve acquired.

What to Solve If Players Enter Wrong Game Player IDs When Placing Orders?

1. If you entered an existing account and the item has been delivered, then we request you to please be more cautious next time while inputting game player ID. Please unclick the “Remember Me” box below the user Game player ID and clear your browser’s cache details to prevent this happen in the future.
2. If you entered a non-existent account and the item has not been successfully delivered, then please create a new ticket and send us a message to provide the correct game player ID, and we will assist you.

What Are Solutions to Resolve Bank Card / Payment Errors?

If you make multiple purchases in a single day using the same bank card, it may trigger the bank’s limit, resulting in the message “Transaction failed at issuer end due to risk control. “Please try again after 24 hours or use a different payment method. Thank you for your understanding and support.

If you encounter the message “Provider failed to process” please contact your bank for assistance.